Reference

Understand Your Rights on This Platform

These legal terms set out how tupiahtoto operates for eligible accounts in Indonesia, including how we handle your data, your account activity, and what you can expect from us. Availability depends on local law and is only active where permitted in your region.

Account eligibility by regionData handling under local lawDANA, OVO, GoPay transaction termsContact path for policy requestsJurisdiction-dependent access
tupiahtoto Understand Your Rights on This Platform
SECURITY AND ACCOUNTABILITY

How We Protect Your Account and Data

We apply account-level security practices to every registered profile, including session verification and wallet-linked identity checks when you connect DANA, OVO, or GoPay. Our data handling follows retention schedules aligned to the jurisdictions where we operate. Players in Bekasi and across Indonesia have the same access to data requests and account security reviews as any other eligible region. If you believe your data has been handled incorrectly, you have the right to raise a correction or deletion request through our support channel.

Data Retention

We keep your account and transaction data only for as long as required under applicable law. After the retention period lapses, data is deleted from our active systems on a scheduled basis.

Cookie Handling

We use session cookies to keep your account active and functional. You can manage cookie preferences through your browser settings, though some features may not work without them.

Account Security

Your account is protected by session-based login controls. We recommend keeping your registered phone number current, especially if it is linked to your OVO or GoPay wallet for verification.

Requesting Changes

To update personal details, request a data export, or ask us to remove your account records, contact support with your registered account information and we will process it promptly.

POLICY CONTACT PATHS

Reach Us for Any Legal or Account Query

If you have a question about how these terms apply to your account — or you want to request a data correction, access your records, or understand why your account was restricted — our support team is here to help. You can reach us through live chat on the platform, by email, or through the in-app help section on mobile. We respond to legal and policy queries separately from general account support to make sure the right team handles your request.

Team online

Live Chat

Start a live chat session directly from your account dashboard for policy questions, account access issues, or wallet verification queries tied to DANA, OVO, or GoPay.

Email Support

Send a written request to our support email for formal data queries, account closure requests, or documentation related to your transaction history and policy rights.

In-App Help

Access the help section from the mobile menu to find policy answers, submit a support ticket, or check the current status of an open legal or account request.

Questions About Your Rights and Our Policies

These are the policy questions we receive most often. If your question is not covered here, our support team can clarify your specific situation through live chat or email.

Access is available where local law in Indonesia permits it. Eligibility depends on your region and applicable regulations. We do not activate accounts in restricted regions.

Your data is used to operate your account, process transactions via DANA, OVO, or GoPay, and comply with legal retention requirements. We do not sell personal data to third parties.

Yes. Contact our support team by email or live chat with your account details, and we will provide a copy of the data we hold within the timeframe required by applicable law.

We retain necessary transaction records for the legally required period after account closure. Once that period ends, your data is removed from our active systems on schedule.

Raise any dispute through our support channel first. Our team reviews wallet transaction records — including DANA, OVO, and GoPay history — before determining a resolution path.

We notify active accounts before material policy changes take effect. Continued use of your account after notification means you accept the updated terms as posted.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.