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Read These Terms Before You Start

These terms set out what you agree to when you open and use a tupiahtoto account — including how payments through DANA, OVO, and GoPay are handled, what we expect from you, and what you can expect from us.

Applies to all account holdersCovers DANA, OVO, GoPay transactionsJurisdiction-dependent accessSubject to periodic updatesEffective from account creation
tupiahtoto Read These Terms Before You Start
TERMS CONTACT PATHS

Reach Us About Policy Questions

If any part of these terms is unclear, or if you need to dispute a decision made under them, our support team is the right place to start. We handle account queries, wallet verification questions, and terms-related appeals through the channels below. Players in Tangerang and across Indonesia can reach us via live chat, email, or messaging — whichever suits your situation.

Live Chat Open a chat session from the account dashboard for real-time help on terms queries, wallet payment disputes, or account verification questions.
Email Support Send a detailed message for formal terms inquiries, account suspension appeals, or written confirmation of how a specific rule applies to your case.
In-App Messaging Use the message centre inside your account to submit terms-related requests and track responses without leaving the platform on mobile.
HOW WE HANDLE THIS

Account Security and Policy Practices

We handle account data, payment records, and identity verification with clear internal procedures so you know what happens at each step. Here is how we approach the areas that matter most under these terms.

Account Security

Your account is protected by password and OTP verification at login. We do not share your credentials or wallet details — DANA, OVO, GoPay — with third parties outside the transaction process.

Data Retention

Transaction records, account activity logs, and identity documents are retained for the period required under applicable regulations in your eligible region, then handled according to our data policy.

Cookies and Tracking

We use session cookies to keep you logged in and functional cookies to remember your wallet preference. You can manage cookie settings from your browser, though some account features require them to work.

Requesting Changes

To request a correction to your account details, dispute a transaction record, or ask what data we hold on you, contact support via live chat or email with your account ID ready for verification.

Common Questions About These Terms

Below are the questions we hear most often about how these terms apply. If your situation is not covered here, reach out via live chat or email and we will walk you through it.

These terms apply from the moment you create an account with us. Continued use — including any deposit via DANA, OVO, or GoPay — confirms your ongoing acceptance of the current version.

We publish updates to your account dashboard before they take effect. If you continue using your account after the effective date, that counts as acceptance. You may close your account if you do not agree.

Payments where the wallet holder name differs from your registered account name are held pending verification. Contact support with your account ID and wallet details to resolve the mismatch quickly.

Send a written request via email or in-app messaging with your account ID. We will confirm what data we hold, how it is used, and the applicable retention period under local regulations.

Accounts may be suspended for breach of these terms, suspected irregular activity, identity verification failure, or where continued access would conflict with applicable local law in your eligible region.

Submit a formal appeal by email, including your account ID and a clear description of the decision you are disputing. Our team will review it and respond with the outcome and any next steps.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.